서비스 약관 (고객)

Terms of Service (Client)

Mama Castle Inc. · 2026

This is the full text of the client service agreement signed when booking with Mama Castle. Viewing this page is not a signature or acceptance of the agreement.

Article 1 — Purpose & Agreement

• This service agreement outlines the mutual understanding and responsibilities between the client (hereinafter "Client") and the postpartum caregiver when using the home-visit postpartum caregiver matching service provided by Mama Castle Inc. (hereinafter "Company"). Mama Castle Inc. operates solely as a matching service and does not employ the caregivers directly. All caregivers introduced through the platform act as independent contractors or are directly employed by the Client. Therefore, if the Client retains the caregiver. The Client affirms that they have fully read, understood, and agreed to this agreement prior to service. The terms herein are binding and may not be unilaterally changed after execution. Certain provisions may remain in effect during and even after the service period.The Company does not participate in the employment relationship between the Client and the caregiver, and shall not be held responsible for disputes relating to employment, taxes, labor law, or liabilities unless caused by the Company’s willful misconduct or gross negligence under applicable law. Violation of these terms may result in termination of service. In such cases, if the violation is due to the Client’s breach, the Company reserves the right not to refund any prepaid service fees, including deposits.

Article 2 — Services, Fees & Booking

• Postpartum caregivers support recovery, infant care, and light housekeeping tasks related to postpartum needs. They are not a medical professional; any health issues must be treated by a doctor. Mama Castle and the caregiver are not responsible for medical conditions.
• Outside of Los Angeles, services are provided as live-in by default. Commute service may be available if the caregiver lives nearby. Please consult with the caregiver and Director Rosa in advance.
• The caregiver’s primary role is baby care. Cleaning is limited to the baby’s room and the kitchen used for preparing postpartum meals.
• Meals are primarily prepared for the mother. Tasks not directly related to postpartum care—such as window, patio, or fridge cleaning, duvet laundry, kimchi making, guest hosting, or ironing—are not included in the caregiver's responsibilities.
• Weekends and U.S. federal holidays are considered non-working days. If work is required on these days, additional charges will apply with prior agreement
• Service charges follow the official rate list provided by the company and may be subject to change with prior notice.
• Costs for meal preparation, baby supplies, and other necessary items are the client’s responsibility. If the caregiver makes any advance purchases, the client must reimburse the amount.
• Service start times can be AM or PM. Each family situation may be different. Even if it starts late in the afternoon, it is counted as the service start date.
• If a postpartum caregiver requests any unfair charges—such as introduction fees, unreasonable purchase costs, or other additional service fees—please report it immediately to Director Rosa or the company. Mama Castle is not responsible for issues that are reported later without prompt notice.
• The weekly service fee is paid directly by the client to the postpartum caregiver and is based on a standard 5-day service week.
• One week of service is based on 5 working days. For long-distance or out-of-state locations, service is provided as consecutive working days (e.g., 4 weeks = 20 days)
• If the client is located in a long-distance or out-of-state area, transportation expenses or a round-trip airfare must be provided to the postpartum caregiver.
• Start time may be adjusted based on each family’s situation. Commute service runs from 9 AM to 5 PM. Live-in service starts at 9 AM on the first day and ends at 6 PM on the 5th day
• Please allow the caregiver to rest outside of working hours so they can care for the mother and baby in good health. Mutual cooperation is appreciated to ensure quality care. We recommend discussing any concerns or specific needs with the caregiver before the service begins.

Article 3 — Changes, Cancellation & Refunds

• If the contract is canceled before birth due to unavoidable circumstances such as miscarriage, a partial refund of the reservation fee may be granted upon review and approval by Director Rosa in accordance with company policy. Supporting medical documentation may be required.
• Any changes such as delivery method or early childbirth that may affect the service schedule must be reported to the operator before the service begins. Failure to notify in advance may result in scheduling limitations.
• The reservation fee is a matching and coordination service charge paid to Mama Castle at the time of contract. This fee is non-refundable if the service is canceled for reasons attributable to the client after the contract is made.
• Caregiver replacement may be made at the company’s discretion or upon the client’s request. Extension with the same caregiver is not guaranteed and is subject to prior booking availability.
• If the assigned caregiver becomes unavailable due to illness or other emergencies, the company may reassign another caregiver. If the client requests a change, at least 3 days are required to coordinate the replacement. One replacement is standard, and up to two may be allowed upon consultation with Director Rosa. Regardless of the reason, the reservation fee is non-refundable.
• To extend or modify your service period, you must contact the company before 50% of the original service period has passed. If the assigned caregiver has other bookings, extension with the same caregiver may not be possible.
• If the caregiver is subjected to inappropriate behavior, interference with duties, or excessive demands unrelated to postpartum care, and it is determined that proper service can no longer be provided, the company and the caregiver reserve the right to immediately terminate the service.
• During or prior to the service, the client and caregiver connected through Mama Castle must comply with the official rates and terms provided by the company. Private negotiations regarding fees or service duration are strictly prohibited.

Article 4 — Client Checklist

• Please store your valuables safely in advance to prevent any loss or accidents. Mama Castle and the caregiver are not responsible for any loss of valuables.
• Postpartum caregivers are not medical professionals, and all forms of medical practice are strictly prohibited. Mama Castle and the caregiver assume no liability or responsibility for any incidents resulting from unauthorized medical actions. If any behavior appears to resemble medical practice, please notify the company immediately so we can take appropriate action. If the mother experiences physical changes or discomfort during the service, she must seek medical attention promptly. Mama Castle and the caregiver are not responsible for such health-related matters.
• Postpartum caregivers do their best to support mothers and newborns within the scope of their knowledge and ability.However, differences in opinions about baby care may arise. We kindly ask for open communication and mutual respect among the client, family, and caregiver to ensure a positive and supportive environment for everyone.
• You must inform the postpartum caregiver in advance of any health conditions or special needs of the mother or baby.Mama Castle and the caregiver are not responsible for any issues that arise due to the client’s failure to provide such information in advance.
• To prevent accidents during the service, the client and caregiver must clearly communicate and understand each other’s expectations at the beginning of the service. In the event of an accident or injury during work, it is the principle that the caregiver and the client resolve the issue through mutual consultation. Mama Castle is not legally responsible for such incidents.
• Mama Castle is a platform that connects clients with caregivers for postpartum mother and newborn care. All caregivers operate as independent contractors under California law, and are solely responsible for their own income reporting, taxes, and legal obligations. Mama Castle only issues receipts for payments made directly to the company, such as reservation fees. For any payments made directly to the caregiver, the company does not provide receipts. If tax-related documentation (e.g., 1099 forms) is required, the client must discuss and arrange this directly with the caregiver during the pre-service interview process.
• If the caregiver you selected does not meet your expectations, you must report the issue to Director Rosa immediately, along with sufficient reason and supporting evidence.
• In the event of any legal issues related to liability or property damage arising during or after the service, the client and the assigned caregiver must resolve the matter through mutual consultation. The client agrees that Mama Castle shall be excluded from any resulting legal actions.
• Mama Castle is a Korean-style postpartum care service provider. All caregivers provide care based on Korean food and traditional postpartum practices. Clients must understand and accept potential cultural or dietary differences prior to receiving service. Mama Castle and the caregiver are not responsible for any issues arising from such differences.
• Mama Castle respects the client’s right to provide fair and honest feedback. However, if any content is found to be clearly false, defamatory, or intentionally harmful and causes damage to the company, caregivers, or related parties, legal action may be taken under applicable laws. The poster may be held liable for any resulting damages. We ask for mutual respect to ensure that no party is harmed by inaccurate or misleading statements.
• The Company collects personal information (such as name, address, contact information) from both clients and caregivers solely for the purpose of providing the service. All information is securely managed in accordance with the California Consumer Privacy Act (CCPA). By entering into this agreement, the client consents to such data collection and use.
• Clients are prohibited from entering into separate service agreements or continuing services directly with the caregiver without Mama Castle's involvement. Such actions may result in service suspension.
• The contractor has fully read, understood, and agreed to all terms outlined in the Terms of Service and this Agreement. Accordingly, it is acknowledged that this contract has been voluntarily entered into by mutual agreement of both parties.

By signing below or confirming via checkbox or written acknowledgment, you are entering into a legally binding agreement with Mama Castle Inc. This contract is equally valid whether signed on paper or electronically under the E-SIGN Act and UETA.